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National guidance from NHS England has mandated that all online booking appointments are suspended across the country. The reason we have done this is that this mitigates any potential risk of infected patients booking an appointment online and attending the surgery.
Instead, all appointments will be triaged in the first instance. Telephone triage is a process that facilitates signposting and the giving of relevant clinical advice. Face to face appointments will be booked when agreed during this triage/initial consultation with either a GP or Nurse. The facility to use online eConsult and requesting prescriptions online is still available to all patients. You will then be rung back by the Clinician who is doing the triage.

As you will be aware the practice uses eConsult and patients are advised to seek advice via this service. 

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Practice News
  • 15Sep 2020

    Update on your surgery

      The surgery is open Monday to Friday from 8am to 6:30pm.  If you have an urgent problem during these times please ring the ...

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  • 07Sep 2020

    join our virtual PPG

    Hello, Our Patient Participation Group at Westbrook Medical Centre is encouraging patients to give their views about how the practice is doing. They would like to be able to ask the opinions of as many patients as possible and are asking if people would like to provide their email addresses so that they can contact you by email every now and again to ask you a question or two. Please complete the form and return it to warccg.westbrookmc@nhs.net

    Read More »
  • 17Jun 2020

    WINDOW OPENING TIMES

    FROM MONDAY 22ND JUNE THE WINDOW TIMES FOR OPENING WILL BE AS FOLLOWS; MONDAY TO FRIDAY  10.45AM - 11.00AM AND 16.00PM TO ...

    Read More »
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Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

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