Back to News

IMPORTANT - Changes to ordering repeat prescriptions Posted on 29 Mar 2017

From Wednesday 29th March 2017 we will be working with NHS Warrington Clinical Commissioning group as part of a pilot project of seven GP practices in the area to monitor and control medicines more closely, reduce wastage and use our limited resources as efficiently as possible.

What is changing?

The way repeat prescriptions are ordered is changing.  You will have to order your repeat prescription from your GP yourself.  This will only affect you if your medicines are ordered on your behalf by a community pharmacy. 

Pharmacies that dispense for the pilot sites will not be able to reorder repeat prescriptions for patients and patients will be required to order them directly from their GP practice from their go live date. Patients are advised to speak to their pharmacy about collection and delivery options.

If you feel you or someone you know may need support ordering repeat prescriptions or you are a Carer for someone who may need help please speak to any member of the practice team and we will be able to discuss this further with you.

Why is this happening?

This is safer and more efficient.  It will mean that your GP has a better ability to monitor and control which medicines you do and do not use.  It will also address a serious safety concern.  Under the old system some patients found that they began to build up a stock of unused medicine, which had to be stored safely and used within date.  The new system will give more control.  It is also vital that the NHS money is used as efficiently as possible.  

Where is this happening?

This is happening at 7 pilot practices - Padgate, Culcheth Health Centre, Appleton, Chapelford, Holes Lane, Greenbank, and here at Westbrook from 29th March

It is then hoped that this will be rolled out across other practices throughout 2017-2018.

What do I need to do?

From Wednesday 29th March 2017 we will only accept repeat prescription requests from you, your carer, or a family member/friend and NOT from your local pharmacy.

Your prescription will need to be ordered using one of the following options:

  1. Ordering online – For further details on how to access online ordering please speak to a member of the practice team.
  2. Drop off or post to us the tick slip – this is the right hand side of your prescription.  Please only select the items you need.  If you do not have the slip available then you can put the request in writing, ensuring you include your name, address and date of birth.
  3. You can also email your prescription request to us using the following email address: WARCCG.westbrookmc@nhs.net

Please note that unfortunately we are unable to take prescription requests over the phone. To avoid disappointment please do not ring the practice to request your repeat prescription.

Remember to allow enough time when ordering your repeat prescription for those items that you need. You should order when you have seven to 10 days of medicines left so that your prescription is ready to collect at the practice or at your nominated Pharmacy. Please note it takes 48 hours to turn a prescription around in the GP surgery from ordering to it being ready to be collected.

Your Neighbourhood Professionals. Just a Click Away!