Your general practice team are here for you.
We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivery of care and services based on clinical needs. If you need medical advice or treatment, please ring us on xxx or, for non-urgent advice or treatment, visit our website and send us your query – our opening hours are Monday – Friday 8.00am – 18.30pm.
If you need to visit the practice in person, please follow social distancing guidelines and do not attend if you have symptoms of COVID-19 or have recently tested positive for COVID-19.
When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person.
Face-to-face appointments are available to patients where there is a clinical need. Consultation requests for non-urgent help can be made online. They will be responded to as soon as possible, usually within two working days.
Alternatively, visit the local pharmacy for clinical advice on minor health concerns. For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk.
Appointments are being offered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination.
How to access your COVID-19 vaccination status
You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. We recommend that you register with the app before booking international travel.
If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. We expect the letter to take up to 5 days to reach you.
Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.
This website has been provided to inform you of how to make the most of the many services that we offer at this surgery. You will find it a very useful guide to our practice. A few moments spent familiarising yourself with this information will help us to give you the best service we can.
Westbrook Medical Centre
301 - 302 Westbrook Centre, Westbrook, Warrington, WA5 8UF
Telephone: 01925 654152
Out of Hours: 111
Dr Alison Ritter
Dr Anthony Parkins
Dr Batool Aly
Dr Mark Dale
Dr Georgina Washbrook
The Practice is obliged to allocate an "accountable GP" to all registered patients (inluding children) who will be accountable for their care. Patients continue to be free to see any GP in the Practice.
Monday 8.00am - 6.30pm
Tuesday 8.00am - 6.30pm
Wednesday 8.00am - 6.30pm
Thursday 8.00am - 6.30pm
Friday 8.00am - 6.30pm
Please note: On the last Thursday of each month we are closed from 12.30pm - 6.30pm for staff training. This date can sometimes be changed, please see our Practice News section on the website ;or poster in the surgery.
The surgery now offers Extended Hours appointments - early morning appointments on selected days and late evening appointments each Wednesday.
These are pre-bookable appointments outside our normal surgery hours. We are unable to see emergencies or deal with patients who wish to request or collect prescriptions or make appointments at these times.
Please click the following link to find information for military veterans service
Online Services - Avoid The Queue
You can now view, book and cancel your appointments and view and request your repeat prescriptions by logging on to our new service online. Please call in the surgery to ask staff for details.