We very much welcome suggestions for improvement in our service. If you have a complaint about a specific episode we would like to hear about that too.
We believe it is important to deal with complaints swiftly, so you will be offered an appointment to discuss the details within two days. Occasionally it may take longer, but we will keep you informed throughout. You may bring a friend or a relative with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.
If you wish to make a complaint, please telephone or write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation.
Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person.
We hope that, if you have a problem, you will use our practice complaints procedure. We believe that this will give us the best chance of putting right whatever has gone wrong and the opportunity to improve our practice.
However this does not affect your right to approach the local CCG (Clinical Commissioning Group) or the Ombudsman if you feel you cannot raise your complaint with us or you are dissatisfied with the way we are dealing with your complaint.
The contact details are:
110 Birchwood Boulevard
Tel: 01925 843600
The Parliamentary and Health Service Ombudsman
Tel: 0345 015 4033